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Customer Support
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"Integration of a company's internal systems is important for a well-run business, but integration with outsourced providers' IT resources is indispensable."
Stephanie Miles, Senior Vice President of Commercial services,
Management Dynamics
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Where our availability, reliability and responsiveness
ensure your ongoing success.
With customers and users around the world, our customer support group is always
available. As a valued customer, your satisfaction is our top priority and we
work hard to ensure that the products and services we provide meet your highest
expectations. Global Trade does not pause for holidays; Global Business is not
conducted within a single time zone.
More than just answering the phone, our customer support team performs
value-added services to ensure your success:
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Data quality management: We monitor the flow of
information for our on-demand customers and alert and respond to message and
content concerns according to our agreement with you and your trading
partners.
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System monitoring: We anticipate your typical
business and information flow and pro-actively monitor the information for
anomalies related to your external data sources.
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Training: Our customer support group is available
for training new employees, conducting refresher training, or assisting you
in further rollout and user adoption of your solution.
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Upgrades: Our technical staff will assist your
company in upgrading to the next version of the software and assisting with
installation and data migration as requested.
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Global Trade Information Updates: The data content
that drives global trade is constantly changing. From carrier assessorial
charges to duty and taxes to denied party lists, our customer support team
provides you the access to current industry data to support your Global
Trade Management solution.
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Customizations: Customers may request a
customization to their interface or application after the initial
implementation. Our customer support team works with customers to identify
the requirement and solution options to meet your business needs.
To contact Customer Support, please use the following
telephone numbers and e-mail addresses:
Hosted Customers
Japan (toll free) 0066.338.30010
Ireland (toll free) 1.800.543205
Singapore (toll free) 800.110.0599
Netherlands (toll free) 0.800.022.6293
United Kingdom (toll free) 0.800.96.9559
U.S. and Canada (toll free) 1.800.852.6562
Worldwide from anywhere 1.919.468.3500
e-mail:
NCSupport@ManagementDynamics.com
Client Installed Customers
U.S. and Canada (toll free): 1.888.558.3462
Worldwide from anywhere: 1.301.315.0601
e-mail:
TCSupport@ManagementDynamics.Com
You can also visit our Client Login page for instant access
to customer support. |
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