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Atlanta, Georgia -- May 6, 2008 --
Management Dynamics, a leading
provider of global trade
management solutions, today
announced that
Global Link
Logistics, the leading provider
of import logistics services to
North American
furniture
industries, has implemented
Management Dynamics’
Transportation Management
solution to provide its
customers with flexible and
competitive routing and rate
options. This scalable web-based
solution has enabled Global
Link’s sales team to deliver
more customized proposals
attributing to higher customer
service levels and repeat
business.
Designed as a Web-native,
functionally rich and intuitive
application,
Management
Dynamics’ Transportation
Management solution stores each
service contract electronically,
describing every term with a
powerful rules engine to create
‘calculable contracts’. The user
can compare full bottom-line
rates across multiple service
contracts, modes of transport,
routings and service levels.
Fully integrated with all
carriers’ governing rules
tariffs, the solution evaluates
all potential routings from
available bullet rates to more
complex multi-factor
combinations of outport
arbitraries, alternate
port-to-port rates, and inlands.
Since implementing Management
Dynamics’ Transportation
Management solution to centrally
manage its 10 carrier contracts,
Global Link Logistics has
significantly improved
productivity by reducing time
spent routing shipments by 20%
and time spent auditing carrier
invoices by 30%.
“With our business growing
quickly, we needed a scalable
solution that was also easy to
maintain yet powerful enough to
support our complex contracts,”
said Hessel Verhage, vice
president of trade and
operations, Global Link
Logistics. “Management Dynamics
had the best solution on the
market that enabled our sales
team to respond faster to
customer requirements, prepare
winning quotations with multiple
rate and routing options, and
ultimately provide the best
customer service in the
industry.”
As a result of Management
Dynamics’ Transportation
Management solution, Global Link
Logistics has seen several
significant benefits, including:
- Improved Quote Accuracy
– With central and secure
online access to its carrier
service contracts and fully
integrated with all
carriers’ governing rules
tariffs and up-to-date assessorials, Global Link
has precise visibility to
its buy rates and can better
manage customer pricing.
- Enhanced Customer
Service – A robust
multi-factor search engine
evaluates multiple rate and
routing options based on
user-specified search
criteria, enabling Global
Link to respond 20% faster
with differentiated
proposals that offer more
choice and better value to
the customer.
- Reduced Over-billing –
Access to complete, accurate
and up-to-date information
on bottom-line freight
costs, allows Global Link to
audit freight bills 30%
faster and eliminate carrier
overcharges thus avoiding
misquotes.
- Improved Productivity –
As an intuitive, web-based
application, Global Link
sales and customer service
users can quickly become
proficient with the
quotation management tools
within days, thus improving
productivity and boosting
close rates.
“Leading
logistics providers are powering
growth by automating the
contract-to-quote-to-pay process
and realizing both higher sales
productivity and higher levels
of customer satisfaction and
retention,” said John Preuninger,
President, Management Dynamics.
“We are delighted that Global
Link Logistics selected our
solution to optimize their
customer service operations and
help grow their forwarding
business.”
About Global Link Logistics
Based in Atlanta, GA, Global
Link, a Golden Gate Logistics
company, is among the ten
largest Asia to North America
ocean freight forwarders as well
as the leading furniture freight
forwarder from China to the U.S.
The flagship of Global Link’s
success is its Single Point
Customer Service. This direct
contact and personalized service
allows Global Link to support
its customers’ goals of reduced
landed cost, speed to market and
enhanced supply chain tracking
and visibility for optimum
operational performance, while
shipping direct to any
destination in the contiguous
U.S. and many Canadian points
through a logistics network
dedicated to service. To learn
more about Global Link
Logistics, please visit
www.globallinklogistics.com
or call (770) 938-2656.
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