The principal ocean carrier between the US Pacific Coast and
Hawaii
,
Guam
and the mid-Pacific. Matson needed to change market perception of the company as an ‘old’ brand with outdated, inflexible systems. It also needed to respond to customer demand for greater integration and more accurate and timely information on scheduling and shipment status.
Solution
Management Dynamics’ Supply Chain Visibility solution helps Matson coordinate both internal and customer-facing operations in one online platform. The solution also generates alerts such as ‘container ready for pick-up’ to streamline supply-chain hand-offs between multiple trading partners to minimize delays.
Benefits
Improved customer service
Better scheduled barge operations and trans-shipments
Flexible centralized location for event management for future reporting
