“With our business growing quickly, we
needed a scalable solution that was also
easy to maintain yet powerful enough to
support our complex contracts. Management
Dynamics had the best solution on the market
that enabled our sales team to respond
faster to customer requirements, prepare
winning quotations with multiple rate and
routing options, and ultimately provide the
best customer service in the industry.”
Hessel Verhage,
President, Global Link Logistics
Challenge
Global Link, the leading
furniture freight forwarder from China to
the U.S., needed a transportation solution
that provided its customers with flexible
and competitive routing and rate options and
enabled their sales team to deliver
customized proposals to attain higher
customer service levels and repeat business.
The scalable solution also needed to be easy
to maintain yet powerful enough to support
complex contracts.
Solution
Global Link implemented
Management Dynamics' Transportation
Management solution to provide its customers
with flexible and competitive routing and
rate options.
This scalable web-based solution has enabled
Global Link's sales team to deliver more
customized proposals attributing to higher
customer service levels and repeat business
while centrally managing all its carrier
contracts.
Benefits
Improved Quote Accuracy and
reduced time spent auditing carrier
invoices by 30%.
Improved Productivity by
reducing time spent routing
shipments by 20%
Enhanced Customer Service
through faster responses and
differentiated proposals
Reduced Over-Billing by
eliminating carrier overcharges and
misquotes
